The purpose of this Privacy Policy is to let you
know what to expect when Ranger Services collects your personal information.
What do we do
Ranger Services offer a complete range of integrated technology
solutions for car parking. We are one of the leading providers of Automatic
Number Plate Recognition (ANPR) car park management services to both the
private and public sectors.
What data do we collect
Ranger Services collect images of your vehicle and your vehicle
registration mark (VRM) either by ANPR or parking attendant. When there is a
requirement for us to issue a Parking Charge Notice (PCN) your name, address,
VRM and vehicle movements within the parking area will be processed.
How do we collect your data
·
Images collected
via ANPR or parking attendant
·
Via a client
portal (for permit parking only)
·
If you are the
registered keeper of the vehicle your data will be provided to us via the DVLA
Who do we share with
·
DVLA
·
The police and other
organisations involved in crime detection and prevention
·
The land owner
and/or their agents
·
Organisations
involved in traffic and vehicle analytics
·
Our clients and
suppliers
·
Vehicle hire
companies
·
Debt collection
agents both UK and European for enforcement
·
British Parking
Association (BPA)
·
Parking on Private
Land Appeals (POPLA)
·
Internal
departments
This data is
processed for the purpose of
·
Ensuring you
comply with our parking terms, signage is displayed throughout each car park.
·
Issuing a PCN
where the parking terms have been breached.
·
Progressing any
issued PCN until payment is received
·
Reviewing appeals
(both internal and with POPLA)
·
Recovery, including
instructing a debt collection agency or another legal process
·
The prevention and
detection of crime
·
Vehicle and
traffic analytics
Ranger Services process your data as it is necessary for the performance
of a contract or in the legitimate interest of the customer and client
Your rights
Under the new GDPR and data protection law,
you have rights as an individual which you can exercise in relation to the
information we hold about you.
You have the right to access
any personal information that Ranger Services processes about you and to
request information regarding: -
·
What personal
data we hold about you
·
The purposes
of the processing
·
The categories
of personal data concerned
·
The recipients
to whom the personal data has/will be disclosed
·
How long we
intend to store your personal data for
If you believe that we hold any incomplete or
inaccurate data about you, you have the right to ask us to correct and/or
complete the information and we will strive to do so as quickly as possible by
writing to the address below in the ‘How to contact us’ section.
Access to personal information
You have the right to obtain a copy
of the information that is held about you.
This is known as making a subject access request. This right of
subject access means that you can make a request under
the Data Protection Act 2018 to any organisation processing
your personal data asking that they
·
Provide you
with a description of it
·
Tell you why
they are holding it
·
Tell you who
it could be disclosed to
·
Let you have a
copy of the information in an intelligible form
In order to request a copy of personal
information that you believe Ranger Services may hold about you, write to
dpo@rangerservices.co.uk or to the address provided in the ‘How to contact us’
section of this document. There is no
fee involved in making a subject access request, although a reasonable fee may
be charged for duplicate or excessive requests.
Visitors to our websites
Ranger Services uses and protects any
information that you provide when you use the website http://corporate.rangerservices.co.uk/
and any subdomains of rangerservices.co.uk.
Ranger Services is committed to ensuring that your privacy is
protected. Should we ask you to provide
certain information by which you can be identified when using this website,
then you can be assured that it will only be used in accordance with this
Privacy Policy.
Ranger Services also utilises
several public-facing websites which provide the facility to pay for or appeal
Parking Charge Notices (PCN). These are only accessible by entering both the
PCN reference number and the VRM (Vehicle Registration Mark) on the login
screen.
Ranger Services operates several public-facing websites which are only accessible to
Clients via a username and password login.
Where
appropriate, we distinguish between registered users and visitors to our
website. If you are using any of these
services, you must be a registered user. If you are simply visiting our website, you
are a visitor.
Registered users – required information
Registered users access the secure portal to enter
permit parking details of visitors, staff, contractors and guests, as well as
view statistics on car park usage. The personal data entered on the portal is
provided by the client, not collected by Ranger Services. The client obtains
the consent of the individual to enter the following personal data onto the
portal;
·
Full name
·
Permit type
including disability spaces
·
VRM
·
Make model and
colour of the vehicle
·
From and to
dates that a parking permit covers
·
Site location
and department/tenant
·
Free text box
for extra information entered only by the client
On each occasion that you access the website
and portal we also automatically collect:
·
IP address
·
Web browser
type and version
·
Operating
system
·
A list of URLs
starting with a referring site and the site you exit to
·
Details of all
activity undertaken by you when using the website
Use of cookies by Ranger Services
A cookie is a small file, downloaded to your hard drive, that helps a
website to anonymously identify you.
Cookies can be used to personalise website experiences and can make the
sites you visit quicker and easier to use.
Cookies can only be accessed by the website that created them.
Ranger Services may create and access cookies on your computer. You can delete cookies from Ranger Services,
but if you do you may lose information that enables you to access the website
more quickly and easily.
How long will we keep your data
We will retain information in our customer
records management databases for as long as is specified in our retention
schedule published on our website.
Security and performance
Data security is of great importance to Ranger Services. To protect your data, we have put in place
appropriate physical, electronic and managerial procedures to safeguard and
secure data collected online. Ranger Services website is hosted on the premises
to help maintain the website.
Email
Any email sent to us, including any attachments, may be monitored and
used by us for reasons of security and for monitoring compliance with office
policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility
to ensure that any email you send to us is within the bounds of the law.
Third party web sites and services
Ranger Services may use services provided by third parties for assisting
with, but not limited to, the distribution of newsletters, payment handling,
search engine facilities, advertising and marketing. Third party suppliers will have access to
certain personal data provided by users of this web site. Any personal data used by third party
suppliers can only be used to perform the services requested by Ranger
Services. Use of data for any other
purpose is strictly prohibited. All data processed by third parties must be
processed within the terms of this Privacy Policy and in accordance with the data
protection law.
Links to other websites
This Privacy Policy does not cover any other
websites which are linked to from this website We encourage you to read the
privacy statements on the other websites you visit.
Changes to this Privacy Policy
We keep this
Privacy Policy under regular review and it was last updated in May 2018. Any
changes to this Policy will be posted on the Ranger Services public website. If
there is a material change to the Policy, registered users will be notified and
given an opportunity to reaffirm consent. Visitors are deemed to have accepted the terms
of the Policy on their first use of the Ranger Services’ public websites
following any alterations.
Complaints or queries
Ranger Services tries to meet the highest
standards when collecting and using personal information. For this reason, we take any complaints we
receive about this very seriously. We
encourage you to bring it to our attention if you believe that our collection
or use of your information is unfair, misleading or inappropriate.
If you want to make a complaint about
the way we have processed your personal information, please do so by sending an
email to DPO@rangerservices.co.uk. If
you are not satisfied with our response, then you can contact the Information
Commissioner’s Office (ICO) at www.ico.org which is the statutory body overseeing
data protection law in the UK
How to contact us
If you want to request
further information about us or would like to request information we
may hold about you, you can email us or write to:
Data Protection Officer
Ranger House,
Queens Road,
Barnet
EN5 4DJ
Email DPO@rangerservices.co.uk